To seek redressal to their grievances, a borrower may write to a designated senior official whose contact particulars would be publicised on the Bank’s website and other publications of the Bank, clearly stating the nature of their grievance along with necessary documents, if any. A copy of the same will be acknowledged and returned to the borrower, where the complaints are received through letters / forms.
The designated officer will initiate necessary action making all efforts to resolve the same expeditiously, but in any case within a period of about one month.
A borrower aggrieved by any decision of the designated official may prefer a representation to the Appellate Authority. The Appellate Authority would generally be of the rank of Deputy Managing Director [DMD] of the Bank and in absence of a DMD, the Managing Director [MD] would be the Appellate Authority. The Appellate Authority will consider the representation and after making enquiries as he / she deems fit, inform the borrower his / her decision within a period of one month.
The Bank has in place a mechanism to ensure that all disputes arising out of the decisions are heard and disposed of at least at the next higher level. A report in this regard will be submitted to the Board on an annual basis.
Grievance Redressal Officer for Borrowers
Smt. Rima Marphatia
Chief General Manager
Export-Import Bank of India
Floor 21, Centre One Building,
World Trade Centre, Cuffe Parade,
Mumbai - 400005.
E-mail:rima[at]eximbankindia[dot]in
Appellate Authority for Redressal of Grievances of Borrowers
Shri Tarun Sharma
Deputy Managing Director
Export-Import Bank of India
Floor 21, Centre One Building,
World Trade Centre, Cuffe Parade
Mumbai- 400005.
E-mail: tarun[at]eximbankindia[dot]in
Officer for Assisting and Handling investor Grievances
Shri T D Sivakumar
Chief General Manager
Export-Import Bank of India
Floor 21, Centre One Building,
World Trade Centre, Cuffe Parade,
Mumbai – 400005.
E-mail: sivakumar[at]eximbankindia[dot]in
Grievance Redressal Officer for GOI - LOC
Shri Vikramaditya Ugra
Chief General Manager
Export-Import Bank of India
Office Block, Tower 1, 7th Floor
Adjacent to Ring Road, Kidwai Nagar (East),
New Delhi-110023
E-mail: vikramaditya[at]eximbankindia[dot]in
Grievance Redressal Officer for Equal Opportunity Policy for Persons with Disabilities
Shri Dharmendra Sachan
General Manager
Export-Import Bank of India
Floor 21, Centre One Building,
World Trade Centre, Cuffe Parade,
Mumbai – 400005.
E-mail: dharmendra[at]eximbankindia[dot]in
Nodal Officer for CPGRAMS
Shri Nirmit Ved
General Manager
Export-Import Bank of India
Office Block, Tower 1, 7th Floor
Adjacent to Ring Road, Kidwai Nagar (East),
New Delhi-110023
E-mail: nirmitved[at]eximbankindia[dot]in
Sub-Appellate Authority for CPGRAMS
Shri Tarun Sharma
Deputy Managing Director
Export-Import Bank of India
Floor 21, Centre One Building,
World Trade Centre, Cuffe Parade
Mumbai- 400005.
E-mail: tarun[at]eximbankindia[dot]in
Axis Trustee Services Limited
Address:
Registered Office:
Axis House, Bombay Dyeing Mills Compound, Pandhurang Budhkar Marg,
Worli Mumbai - 400 025
Corporate Office:
The Ruby, 2nd floor, SW, 29 Senapati Bapat Marg, Dadar West, Mumbai 400 028
Tel: (022) 62300451, 9819536889
Email: sbteam[at]axistrustee[dot]in
Website: www.axistrustee.com
